Utilizing YouTube to discover what people are saying about a brand is a great way to conduct market research. On YouTube, thanks to the volunteering of information, its global scale, and diverse set of users, it is possible to get more valuable information from those that volunteer it than from a small, random sample of people who are being asked for it.
One of the great perks about data from YouTube is knowing what countries the video creators are in, and listening to how people from around the world react to those videos. As a result, a key piece of information that can be uncovered is the discovery of emerging markets around the globe for products.
Discovering Emerging Markets for Beauty
It has been fascinating to watch as some products become more easily available internationally and to compare with how those products existed on YouTube prior to the expansion. In 2011, for example, Ingrid Nilsen made a video haul from London where she purchased Soap and Glory’s Hand Food. Now, that product is available at Sephora here in the U.S. This doesn’t imply causation, but perhaps correlation isn’t unfathomable.
Mailing Beauty Products
No community represents the potential for insights from market research on YouTube better than Beauty Gurus. They exist globally and are on a mission to try new products, especially cult beauty products, that they can’t get at home. Sites like Luvocracy make this a bit easier. Reddit even has a whole subreddit for exchanging beauty products.
Since not every beauty product mentioned in every video is commercially available for viewers in every country, a problem arises for those fans wishing to make a purchase based on their favorite videos. The solution involves a level of commerce amongst beauty lovers that expresses itself in creative ways.
Some fans swap products with friends in other countries. Others stock up on products when they travel. Buying products online through international sellers is also very popular. Ultimately, regardless of how fans choose to get those “must have items,” it’s clear that YouTube’s international reach, along with the behavior of its users, reveals a lot about the potential distribution strategies and emerging markets for brands around the world.
A fan in the UK swaps products with a fan in the US
Some brands and shops are notoriously sparse internationally but loved more widely. When looking at specific product examples for this phenomenon, it would be irresponsible not to lead with Bioderma.
Bioderma is a French dermatological lab that produces cleansing waters, makeup removers, and other items for skin related issues. The Bioderma Sensibio H2O (formerly Crealine H2O) has proliferated throughout YouTube. It is a product that has gained word of mouth traction to the point of Beauty Gurus dedicating videos to the arrival of their Bioderma by mail. Here is a “European haul” video from beauty fan Belen:
We ran a search here at ZEFR to figure out how many views Bioderma had across YouTube, as well as how many of those views came via videos on channels outside of France, Bioderma’s home base:
Bioderma related views on YouTube: 38,646,043
Views from videos uploaded outside of France: 36,586,339
Bath & Body Works
Bath & Body Works, a favorite for the fall season because of their line of candles, goes the other way. Bath & Body Works is an American company and part of parent company The Limited. Products from their online shops can only be shipped to the U.S., Canada and U.S. territories. Physical store locations are in the U.S., Canada, Eastern Europe and the Middle East. Notably absent are Western Europe and Asia.
Thus, when British Beauty Gurus come to visit the United States, their “USA haul” videos explain how they wish they could have gotten more candles, for example, but the weight restrictions on the plane prevented them from doing so:
International lines in drugstores get pined over too. The UK has Soap and Glory. The US has the famously super inexpensive drugstore brand Wet N’ Wild. CoverGirl is known as Max Factor in other countries, with slight variants, and different availabilities. Rimmel London’s lines tend to be more robust in the UK. Basically, whatever Americans can get at a CVS, Walgreens or Rite-Aid isn’t always what you’ll find at a Boots or Superdrug.
On Youtube, the typical boundaries of international commerce don’t always apply. A fan in the UK might review a product that is simply unheard of in the U.S. but that doesn’t mean thousands of U.S. viewers won’t see the video and make a purchase as a result. Add in the fact that 70% of YouTube traffic comes from outside the U.S., and the implications are vital to understand for any brand’s distribution strategy.
As an international social platform, YouTube presents a great opportunity to do some advance market research on potential emerging markets for products, and fans on YouTube could very well lead brands in the right direction. Social listening on YouTube could uncover valuable insights about the culture of consumers, as well as provide fresh information about consumer behavior.
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